Phone: +1-702-972-1212
Email: info@cloudcoro.com
Our Software
Product Snapshots
CloudCORO has the market leading solution portfolio for Government-to-Constituent (G2C) interactions. Our innovative portfolio is recognized as the CloudCORO Experience or CCX. Each of our advanced managed product solutions bearing the CCX designation are the result of detailed government marketplace reviews, existing solutions analysis, unmet needs assessments, and diligent risk management. Customers benefit from CCX by getting pre-engineered solutions that efficiently tackle tough issues with low-risk deployments.
Denali-CCX
Managed Mobility Solutions
Providing easy to deploy options for enabling significantly enhanced mobile data and object ingestion via tablets, smartphones, and kiosks
Key Features: ● Engage constituents where convenient ● Consistent, intuitive user experience on any device Customer Benefits: Our Managed Mobility Solution satisfies the need for constituents to have access to government services wherever they may be.
Managed Object Ingestion & Processing Solutions
Modern, smart ingestion of existing forms and data sources with machine learning (ML) content recognition
Key Features: ● Automated document recognition and extraction reduces dependency on in-person or "mailroom" interactions ● Increase throughput of document ingestion ● Decreased time needed to process applications/forms/claims Customer Benefits: Our Managed Object Ingestion & Processing Solutions decreases error-prone manual processes and expedites the availability of essential data.
Acadia-CCX
Managed Workflow & Automation Solutions
Self service intake portal, guided flows of data, policy implementation, and procedural steps in ingestion of data
Key Features: ● Avoids tedium of manual input ● Increase efficacy through enhanced engagement and user experience Customer Benefits: Our Managed Workflow & Automation Solution empowers constituents to quickly and accurately fill out and submit digital forms, reducing end-to-end processing time.
Pinnacle-CCX
Managed Automated Service & Helpdesk
Constituent self-service request management, reporting, and resolution tracking
Key Features: ● Expand and modernize constituent self-service ● Proactively engage with constituents ● Reduce incident/call volumes for contact center and IVR systems Customer Benefits: Our Managed Automated Service & Helpdesk Solution increases valuable constituent connection through information transparency and proactive engagement, alleviating potential friction points caused by large call volumes or protracted, unresolved issues.
Zion-CCX
Managed Correspondence Solutions
Real time outbound web, email, text and batch printed constituent communication
Key Features: ● Automated, managed communications alleviate dependency on paper-based correspondence ● Staff hired to do monotonous work can be trained to fulfill higher skilled roles Customer Benefits: Our Managed Digital Mailroom Solution streamlines constituent correspondence so you can communicate more effectively and increase satisfaction.
Meridian-CCX
Managed Portal & Smart Data Ingestion Solutions
Complete modernized externally front ends for legacy internal solutions
Key Features: ● Uncompromising user experience ● Unlock your legacy data Customer Benefits: Our Managed Portal Solution allows you to make your existing legacy system accessible to your constituents without retraining staff, migrating data, or performing risky system overhauls.
Rainier-CCX
Managed Constituent Services Solutions
End-to-end business solutions for programmatic needs (e.g., legislative mandates, executive orders, etc.)
Key Features: ● Bespoke, fully managed constituent experience-as-a-service (CXaaS) platform ● Increased velocity to deliver under time constraints ● Worry free, demand driven scale Customer Benefits: Our Managed Constituent Services Solution is tailored to solving your current business needs and is easily scalable for future demands.
Keystone-CCX
Maintenance
Ongoing Software Support Services for legacy or existing products for productive lifecycle management of existing constituent management solution components
Key Features: ● Simple to procure Customer Benefits: Our Keystone Maintenance allows you to focus on growth while knowing that your existing legacy systems are still compatible.
